Our Shipping Policy

  • Buchanans only ships to Australia. If you are based outside Australia, please still contact us for a personal quote and custom order.
  • Buchanans does deliver to PO Boxes. We require a street address for your delivery.
  • Freight rates are calculated in the shipping calculator on the website and will be displayed on the product page and in your shopping cart.
  • For all orders placed before 3.00pm we will ship your order same day if we have the products in stock. We endeavour to make sure this is clearly marked on the website.
  • Orders placed after 3.00pm will be dispatched the next business day.
  • An email or text message will be sent to you with tracking details once your order has been dispatched.
  • When you order from our website, you can expect to receive your order within 1-5 business days.
  • All dispatches and deliveries are made Monday to Friday.
  • Time of delivery depends on the courier companies’ routing. Generally deliveries will be made between 8.00am and 5.00pm.
  • On some large items we clearly note on the product page that you must contact Buchanans for a personalised freight quote. We recommend you do this before completing your purchase.