Once a product has been purchased and the correct product has been dispatched then Buchanans is not obliged to allow a customer to return the product.

However we love our customers and if you feel that the product you have purchased  via our online store is not the right one, you are welcome to return the item and we will refund you your order.

If you wish to return your item/s we request that you do the following:

  • Returns must be received within 14 days of the customer receiving the product(s).
  • The product(s) should be returned in its original condition and package.
  • A copy of the invoice or order receipt must be enclosed with the returned goods
  • We will exchange the item(s) within 1 month of purchase.
  • Freight cost to RETURN the product is covered by the customer for all ‘returns’ instances.
  • Freight cost to RESEND the product is covered by the customer.

Please note that our Refund Policy does not apply to purchases not placed through the website or for customized products.

If Buchanans sends the incorrect product to the customer it will send the correct product to the customer and cover all shipping costs incurred to re-send the correct item and to return the incorrect item.

Please contact customer service for more information on returning an item. Thank you.