FAQS

 Tel: 1300 159 809
E-Mail: shop@buchanansaustralia.com.au

 We sell products
all over Australia

 Free standard shipping
on all orders in Australia.

 Support team available
for over 24h, every day.

FaQs. General Information

If I call can I talk to a real person?

Try us out! We are here for you. A real person will answer your call and put you in touch with a product specialist immediately.

Where will my order ship from?

  • All our products listed are normally stocked at our warehouse in Moss Vale.

Can I collect my product in-store and save shipping costs?

  • Absolutely, simply select the ‘collect in-store’ when you reach the shopping cart and any freight costs will be removed and once you have finalised your order you will receive an email indicating when your order will be ready or otherwise feel free to give our friendly team a call before or after you place your order and check when we can have your order ready for collection.

Can I get discounted pricing if I am a reseller?

  • Yes, we would love to hear from you. Special discounts available to resellers. Contact us to find out how we can work together.

Can I get bulk discounts?

  • We are always willing to do our best for our customers. Contact us to get a personalized quote if you are looking for a larger quantity of any product.

What forms of payment do you accept?

  • Credit Card (online or by phone)
  • PayPal
  • Check
  • EFT bank transfer
  • BPay (The BPay number is found on the invoice and statement)

How can I get assistance if I need it?

Choose from two quick and easy solutions – We’re Here to Help You!

  • Call the Buchanans Customer Service Team on 1300 159 809.
  • Send us an Email  – Click here to email Buchanans Customer Service Team. We will a quickly as possible.

Can I open an account with Buchanans?

Yes, contact us via email (click here) or give us a call  on 1300 159 809 and we can send you the form. Otherwise simply click on this link (Open and Account) to submit an online application. We will have your account set up within 5 days.

3200 PRODUCTS SOLD
360 HAPPY CUSTOMERS
5 YEAR IN BUSINESS
896 ANSWERED QUESTIONS